Widerrufsrecht
Returns & Refund Policy
We want you to be happy with your Fluxation purchase. If something isn’t right, this policy explains how returns, refunds, and cancellations work.
RETURNS
You may request a return within 14 days of receiving your order.
To be eligible for a return under our standard return policy, the item must be returned in an undamaged condition. The item must not have been physically damaged, modified, or misused.
To request a return, please contact us at Support@fluxation.store with your order number and the reason for the return. We will provide the return instructions and return address.
Please do not send an item back before contacting us and receiving return instructions.
RETURN SHIPPING
Unless otherwise stated, customers are responsible for the direct cost of returning an item under our standard return policy.
We recommend using a tracked shipping service when returning an item. Fluxation cannot be responsible for items that are lost or damaged during return shipping when the customer is responsible for the return.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong item, please contact us at Support@fluxation.store as soon as possible with your order number and details of the issue.
Your statutory consumer rights are not affected by this policy.
CANCELLATIONS
You may request cancellation of an order before the order has been fulfilled.
To request a cancellation, please contact us at Support@fluxation.store as soon as possible with your order number.
Once an order has been fulfilled, cancellation may no longer be possible, but you may still have applicable return or withdrawal rights described below.
REFUNDS
Once we receive and inspect a returned item, we will determine whether the return is eligible for a refund and notify you of the outcome.
Where a refund is approved under our standard return policy, the refund will be issued to the original payment method used for the purchase.
Your bank or payment provider may require additional time to make the refunded funds available to you.
EU RIGHT OF WITHDRAWAL
If you are a consumer located in the European Union, you generally have the right to withdraw from your purchase within 14 days without giving a reason.
The withdrawal period ends 14 days after the day on which you, or a person you designate other than the carrier, receives the last item of your order.
To exercise your right of withdrawal, you may submit a return or cancellation request through your customer account at:
https://account.fluxation.store
You may also contact us at Support@fluxation.store to notify us of your decision to withdraw.
After notifying us of your withdrawal, you must send the goods back without undue delay and generally no later than 14 days after communicating your decision to withdraw.
Unless applicable law requires otherwise, you are responsible for the direct cost of returning the goods.
EU REFUNDS
Where the right of withdrawal applies, we will reimburse the payments we have received from you, including the cost of the least expensive standard delivery option offered by us.
We will provide the reimbursement without undue delay and no later than 14 days after we are informed of your decision to withdraw.
Where permitted by applicable law, we may withhold the reimbursement until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed.
EU CONSUMER RIGHTS
Nothing in this policy limits or excludes any mandatory consumer rights that apply to you under applicable law.
If a product is defective, damaged, incorrect, or does not conform to the contract, you may have additional statutory rights regardless of the standard return period described above.
CONTACT US
If you have any questions about returns, refunds, cancellations, or your consumer rights, please contact us at: